If you purchased XCover (or Booking Protect) at checkout and can't attend the event for one of the following reasons, you may be eligible for a full refund:
- Public transport / mechanical disruption
- Personal / family member injury (inc pre-existing)
- Death for (purchaser / family member)
- Jury service
- Redundancy / relocation
- Burglary / fire
- Armed forces protection
- Adverse weather which prevents you from using your entry
For XCover: If you think you are eligible for a refund and would like to make a claim, please use the link here.
For Booking Protect: If you think you are eligible for a refund and would like to make a claim, please use the link here.
