How do I make an XCover (formally Booking Protect) claim?
If you purchased XCover (or Booking Protect) at checkout and can't attend the event for one of the following reasons, you may be eligible for a full refund: Public transport / mechanical disruption Personal / family member injury (inc pre-existing...
I can't see the 'Exchange Entry for Credit' option
This could happen for a few reasons: If it is too close to the date of the event - the race organiser may no longer be accepting transfers. Transfers may not be setup by the organiser , which may mean they do not accept them at all. Please check ...
Exchanging Your Entry for a Credit
Swap your entry for a credit which you can spend on another event later.
How do I spend my transfer credits?
All you need to do to spend your transfer credits is enter another race by the same organiser , following the same steps you would to book a ticket. Before completing the transaction for the new ticket, select your transfer credits from the green...
I can't attend the race, what should I do?
If you can't make it to the event, don't worry, you may have some options.
Can I get a refund?
You might be eligible for a full or partial refund through the Race Space platform, however, it depends on the terms set by the event organiser. To see if you're eligible for a refund, go to your 'My Entries' tab and click on 'Entry Actions' for t...
How to activate a refund if eligible
To see if you're eligible for a refund, make sure you are logged into Race Space, go to your 'My Entries' tab and click 'Entry Actions' next to the ticket you are querying. If you see a button named 'Refund Entry', this means that the event organi...
