Why does my entry say 'Unregistered'?
If your entry is listed as 'Unregistered' this means you have purchased the entry, but you still need to complete the required entry form before being sent a ticket. Registering your entry is easy! Click here to find out how.
How do I assign entries to other people?
When checking out on Race Space it is possible to purchase any number of entries, then send them to others to register their details. Here's how: After checking out using Speedy Checkout , the entries you have purchased will be in your Race Space...
What is 'Speedy Checkout'?
On some events, you may have the option to use Speedy Checkout. This is particularly useful if: a) You don't have everyone you are entering's details to hand b) You are on a mobile device c) You are short on time By using Speedy Checkout you are b...
How do Instalment Plans work?
Some events may have the option to pay in instalments. This will require you to pay a deposit, followed by equal monthly instalments. These are taken automatically on the same day of the month as the original purchase, and will be charged to the s...
Can I buy an entry for a friend?
Of course. You can do this at checkout, by clicking the 'ADD ENTRY' tab at the top of the registration form. When you purchase an entry for someone else, they'll get an email with their ticket (so if you're buying it as a gift, be sure to use your...
I'm not receiving event emails
There are a number of scenarios in which you will receive notifications via email from Race Space, including with tickets and receipts, wave times and race-related messages from the event organiser. If you think you should have received an email b...
Where can I find my ticket?
You should receive an email immediately after your purchase with your ticket and receipt. However, don't worry if you can't find it, all of your entry details are stored on your Racer Dashboard in your Race Space account. To access your Racer Dash...
